Hot Springs

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.

1. System Information

Contact Information

Provisional

Water System Name: Hot Springs   PWSID: 01-58-020
Mailing Address:PO Box 218
Hot Springs, NC 28743		Ownership:Municipality
 
Contact Person:Justin WoodTitle:ORC
Phone:828-206-5355Cell/Mobile:--
 
Secondary Contact:Jordan Jackson Phone:336-596-3805
Mailing Address:
, 		Cell/Mobile:--
Distribution System
Line Type Size Range (Inches) Estimated % of lines
Ductile Iron 2-8 60.00 %
Polyvinyl Chloride 2-8 40.00 %
What are the estimated total miles of distribution system lines?   25 Miles
How many feet of distribution lines were replaced during 2025?   160 Feet
How many feet of new water mains were added during 2025?   0 Feet
How many meters were replaced in 2025?   10
How old are the oldest meters in this system?   22 Year(s)
How many meters for outdoor water use, such as irrigation, are not billed for sewer services?   0
What is this system's finished water storage capacity?   0.7000 Million Gallons
Has water pressure been inadequate in any part of the system since last update? Line breaks that were repaired quickly should not be included.   No

Town has 2 storage tanks, 0.5MG and 0.2MG. The Distribution Information was modified because in previous years, it included information for service lines, now the information only captures the water mains.

Programs
Does this system have a program to work or flush hydrants?   Yes, As Needed
Does this system have a valve exercise program?   Yes, Quarterly
Does this system have a cross-connection program?   Yes
Does this system have a program to replace meters?   Yes
Does this system have a plumbing retrofit program?   No
Does this system have an active water conservation public education program?   No
Does this system have a leak detection program?   Yes

Leaks are fixed as soon as they are found. NCRWA is used for Leak Detection when needed.

Water Conservation
What type of rate structure is used?   Increasing Block
How much reclaimed water does this system use?   0.0000 MGD   For how many connections?   0
Does this system have an interconnection with another system capable of providing water in an emergency?   No

2. Water Use Information

Service Area
Sub-Basin(s)% of Service Population
French Broad River (05-2)100 %
County(s)% of Service Population
Madison100 %
What was the year-round population served in 2025?   900
What was the seasonal population and months served in 2025? (if applicable)   1,500 ( Apr May Jun Jul Aug Sep Oct )
Has this system acquired another system since last report?   No
Water Use by Type
Type of Use Metered
Connections		 Metered
Average Use (MGD)		 Non-Metered
Connections		 Non-Metered
Estimated Use (MGD)
Residential 235 0.0479 25 0.0010
Commercial 88 0.1487 0 0.0000
Industrial 0 0.0000 0 0.0000
Institutional 0 0.0000 0 0.0000

How much water was used for system processes (backwash, line cleaning, flushing, etc.)?   0.0002 MGD

System is still recovering from Helene damage. System completes billing every 2 months and February billing could not be used. Water consumption trended up all year and it will take one more year of data in the software to really know the consumption for this town because of Helene's damage to the town.
We estimate that consumption is higher that production due to the system being impacted by Helene, some meters had high production, we tried to not use that data, but there still might be some instances of high consumption that is not valid consumption.

3. Water Supply Sources

Monthly Withdrawals & Purchases
Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)
Jan 0.1391 May 0.1830 Sep 0.2165
Feb 0.2850 Jun 0.1555 Oct 0.2132
Mar 0.1684 Jul 0.1491 Nov 0.1923
Apr 0.1630 Aug 0.1436 Dec 0.2010

May was estimated from average of year, data was not available. Contract operator operated system for January-June, Town took over operations fully in July.

Ground Water Sources
Name or Number Average Daily Withdrawal (MGD) Max Day Withdrawal (MGD) 12-Hour Supply
(MGD)		 CUA Reduction Year Offline Use Type
MGD Days Used
01 0.1800 365 0.1800 Regular
02 0.1400 45 0.0750 Regular
Ground Water Sources (continued)
Name or Number Well Depth (Feet) Casing Depth
(Feet)		 Screen Depth (Feet) Well Diameter (Inches) Pump Intake Depth (Feet) Metered?
Top Bottom
01 195 185 185 195 8 120 Yes
02 375 224 0 0 6 120 Yes
Are ground water levels monitored?   No, As Needed
Does this system have a wellhead protection program?   No

Town has been working with NCRWA to have a Wellhead Protection Plan and the draft was submitted for NCDEQ review in Feb. 2026. Town is fortunate that the wells are not located in flood area and the area is mostly undeveloped. Well records information was used to update the well information.

Water Treatment Plants
Plant Name Permitted Capacity
(MGD)		 Is Raw Water Metered? Is Finished Water Ouput Metered? Source
Town of Hot Springs 0.2500 Yes Yes well# 1 and 2
Did average daily water production exceed 80% of approved plant capacity for five consecutive days during 2025?  No
     If yes, was any water conservation implemented?  No
Did average daily water production exceed 90% of approved plant capacity for five consecutive days during 2025?  No
     If yes, was any water conservation implemented?  No
Are peak day demands expected to exceed the water treatment plant capacity in the next 10 years?  No

4. Wastewater Information

Monthly Discharges
Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)
Jan 0.1177 May 0.0229 Sep 0.0239
Feb 0.1459 Jun 0.0410 Oct 0.0397
Mar 0.1246 Jul 0.0294 Nov 0.0299
Apr 0.0997 Aug 0.0281 Dec 0.0304

How many sewer connections does this system have?   304
How many water service connections with septic systems does this system have?   75
Are there plans to build or expand wastewater treatment facilities in the next 10 years?   Yes
Wastewater Permits
Permit Number Type Permitted Capacity
(MGD)		 Design Capacity
(MGD)		 Average Annual
Daily Discharge
(MGD)		 Maximum Day Discharge
(MGD)		 Receiving Stream Receiving Basin
NC0025836 WWTP 0.8000 0.8000 0.1000 0.9000 French Broad French Broad River (05-2)
NC0049620 WWTP 0.0100 0.0100 0.0020 0.0050 French Broad French Broad River (05-2)

NC0049620 is a sand filter and treats WW from 40 Housing Authority units. it was replaced in March 2025.

5. Planning

Projections
  2025 2030 2040 2050 2060 2070
Year-Round Population 900 980 995 1,005 1,015 1,025
Seasonal Population 1,500 1,600 1,700 1,800 1,900 2,000
 
Residential 0.0489 0.0481 0.0485 0.0489 0.0493 0.0497
Commercial 0.1487 0.1533 0.1546 0.1558 0.1571 0.1584
Industrial 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Institutional 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
System Process 0.0002 0.0002 0.0002 0.0002 0.0002 0.0002
Unaccounted-for -0.0005 0.0500 0.0500 0.0500 0.0500 0.0500

Stayed tuned for 2026 number as this town gets more and better data.
Population includes new connection to Fairview which will add 80 people to the population.
We understand that the unaccounted for water is currently negative but the town is in the process of planning to install to AMR meters and that will dramatically improve consumption data for the town.
It would not let me submit the plan, so I modified the Commercial usage, I subtracted 0.004 so that it will be exactly 0% unaccounted for water.

Future Water Sales
Purchaser PWSID Contract Pipe Size(s) (Inches) Use Type
MGD Year Begin Year End
Fairview Water System 01-58-025 0.0020 2026 Regular

This interconnection will serve 30 connections.

Future Supply Sources
Source Name PWSID Source Type Additional Supply Year Online Year Offline Type
Hot Springs 01-58-020 Ground 0.1200 2028 Regular

System needs an additional well for additional supply and redundancy.

Demand v/s Percent of Supply
  2025 2030 2040 2050 2060 2070
Surface Water Supply 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Ground Water Supply 0.2550 0.2550 0.2550 0.2550 0.2550 0.2550
Purchases 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Supplies 0.1200 0.1200 0.1200 0.1200 0.1200
Total Available Supply (MGD) 0.2550 0.3750 0.3750 0.3750 0.3750 0.3750
Service Area Demand 0.1973 0.2516 0.2533 0.2549 0.2566 0.2583
Sales 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Sales 0.0020 0.0020 0.0020 0.0020 0.0020
Total Demand (MGD) 0.1973 0.2536 0.2553 0.2569 0.2586 0.2603
Demand as Percent of Supply 77% 68% 68% 69% 69% 69%

The purpose of the above chart is to show a general indication of how the long-term per capita water demand changes over time. The per capita water demand may actually be different than indicated due to seasonal populations and the accuracy of data submitted. Water systems that have calculated long-term per capita water demand based on a methodology that produces different results may submit their information in the notes field.

Your long-term water demand is 54 gallons per capita per day. What demand management practices do you plan to implement to reduce the per capita water demand (i.e. conduct regular water audits, implement a plumbing retrofit program, employ practices such as rainwater harvesting or reclaimed water)? If these practices are covered elsewhere in your plan, indicate where the practices are discussed here.    Conduct regular scans of billing to identify and confirm top water users, this can help the town identify leaks on the customer side.

Are there other demand management practices you will implement to reduce your future supply needs?   The town is looking into new customer water meter options and this will help identify leaks on the customer side much faster.

What supplies other than the ones listed in future supplies are being considered to meet your future supply needs?   The town understands the need for an additional well for added supply.

How does the water system intend to implement the demand management and supply planning components above?   The town has been awarded SRF Helene money and that will help the town recover from the impact of Helene but also will make the town more resilient.

Additional Information

Has this system participated in regional water supply or water use planning?  No

What major water supply reports or studies were used for planning?  

Please describe any other needs or issues regarding your water supply sources, any water system deficiencies or needed improvements (storage, treatment, etc.) or your ability to meet present and future water needs. Include both quantity and quality considerations, as well as financial, technical, managerial, permitting, and compliance issues:   

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.