Hendersonville

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.

1. System Information

Contact Information

Provisional

Water System Name: Hendersonville   PWSID: 01-45-010
Mailing Address:305 Williams St.
Hendersonville, NC 28792		Ownership:Municipality
 
Contact Person:Adam Steurer, PETitle:Utilities Director
Phone:828-233-3207Cell/Mobile:828-243-4430
 
Secondary Contact:Gracie Erwin Phone:828-697-3057
Mailing Address:305 Williams St.
Hendersonville, NC 28792		Cell/Mobile:828-243-4430
Distribution System
Line Type Size Range (Inches) Estimated % of lines
Asbestos Cement 4-16 3.10 %
Cast Iron 4-20 12.80 %
Ductile Iron 4-30 26.70 %
Galvanized Iron 1.5-3 2.00 %
Other 2-24 16.80 %
Polyvinyl Chloride 2-12 38.60 %
What are the estimated total miles of distribution system lines?   693 Miles
How many feet of distribution lines were replaced during 2024?   6,336 Feet
How many feet of new water mains were added during 2024?   14,558 Feet
How many meters were replaced in 2024?   543
How old are the oldest meters in this system?   13 Year(s)
How many meters for outdoor water use, such as irrigation, are not billed for sewer services?   478
What is this system's finished water storage capacity?   18.1900 Million Gallons
Has water pressure been inadequate in any part of the system since last update? Line breaks that were repaired quickly should not be included.   No
Programs
Does this system have a program to work or flush hydrants?   Yes, Annually
Does this system have a valve exercise program?   Yes, As Needed
Does this system have a cross-connection program?   Yes
Does this system have a program to replace meters?   Yes
Does this system have a plumbing retrofit program?   No
Does this system have an active water conservation public education program?   Yes
Does this system have a leak detection program?   Yes

Hendersonville utilizes a myriad of leak detection practices and has a dedicated Leak Detection Technician full time position. Hendersonville utilizes it's automated metering system to monitor district meters and consumption and AquaHawk Alerts for customer side leak detection and notification.

Water Conservation
What type of rate structure is used?   Increasing Block, Uniform
How much reclaimed water does this system use?   0.0000 MGD   For how many connections?   0
Does this system have an interconnection with another system capable of providing water in an emergency?   Yes

Residential customers have an increasing block rate structure. Non Residential customers have a uniform rate structure.

Hendersonville maintains an emergency water interconnection through an interlocal agreement with the City of Asheville.

2. Water Use Information

Service Area
Sub-Basin(s)% of Service Population
French Broad River (05-2)90 %
Broad River (01-1)10 %
County(s)% of Service Population
Henderson98 %
Polk1 %
Buncombe1 %
What was the year-round population served in 2024?   80,000
Has this system acquired another system since last report?   No

Used statewide census per capita household ratio to calculate population by multiplying connections by 2.54 persons per household.

Water Use by Type
Type of Use Metered
Connections		 Metered
Average Use (MGD)		 Non-Metered
Connections		 Non-Metered
Estimated Use (MGD)
Residential 28,710 2.9570 0 0.0000
Commercial 2,687 1.9510 0 0.0000
Industrial 48 0.4160 0 0.0000
Institutional 186 0.4160 0 0.0000

How much water was used for system processes (backwash, line cleaning, flushing, etc.)?   0.0519 MGD

Water Sales
Purchaser PWSID Average
Daily Sold
(MGD)		 Days
Used		 Contract Required to
comply with water
use restrictions?		 Pipe Size(s)
(Inches)		 Use
Type
MGD Expiration Recurring
City of Asheville 01-11-010 0.0000 0 0.0000 Yes Yes 24 Emergency
City of Saluda 01-75-020 0.1290 365 0.2000 2028 Yes Yes 12 Regular

3. Water Supply Sources

Monthly Withdrawals & Purchases
Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)
Jan 7.5930 8.7160 May 7.6050 8.2480 Sep 7.9750 10.7310
Feb 7.1210 7.8260 Jun 8.5630 10.0750 Oct 8.2310 10.4650
Mar 7.1140 7.9750 Jul 8.6500 10.5670 Nov 7.4550 8.4610
Apr 7.4160 8.2140 Aug 8.5820 9.7730 Dec 7.4900 8.0770

Surface Water Sources
Stream Reservoir Average Daily Withdrawal Maximum Day
Withdrawal (MGD)		 Available Raw
Water Supply		 Usable On-Stream
Raw Water Supply
Storage (MG)
MGD Days Used MGD * Qualifier
Bradley Creek Bradley Creek Reservoir 1.6000 365 2.5000 2.5000 C 3.0000
Mills River Main Stem 4.1110 365 9.1500 12.0000 F 0.0000
North Fork Mills River North Fork Reservoir 2.0800 365 2.2000 2.0000 C 4.0000

* Qualifier: C=Contract Amount, SY20=20-year Safe Yield, SY50=50-year Safe Yield, F=20% of 7Q10 or other instream flow requirement, CUA=Capacity Use Area Permit

Surface Water Sources (continued)
Stream Reservoir Drainage Area
(sq mi)		 Metered? Sub-Basin County Year
Offline		 Use
Type
Bradley Creek Bradley Creek Reservoir 10 Yes French Broad River (05-2) Henderson Regular
Mills River Main Stem 70 Yes French Broad River (05-2) Henderson Regular
North Fork Mills River North Fork Reservoir 14 Yes French Broad River (05-2) Henderson Regular
What is this system's off-stream raw water supply storage capacity?   0 Million gallons
Are surface water sources monitored?   Yes, Daily
Are you required to maintain minimum flows downstream of its intake or dam?   Yes
Does this system anticipate transferring surface water between river basins?   Yes

Required to maintain minimum flow of 8 CFS below NF reservoir and 8 cfs below Bradley Creek Dam per special use permit with the USFS.

Water Purchases From Other Systems
Seller PWSID Average
Daily Purchased
(MGD)		 Days
Used		 Contract Required to
comply with water
use restrictions?		 Pipe Size(s)
(Inches)		 Use
Type
MGD Expiration Recurring
City of Asheville 01-11-010 0.0000 0 0.0000 Yes Yes 24 Emergency
Water Treatment Plants
Plant Name Permitted Capacity
(MGD)		 Is Raw Water Metered? Is Finished Water Ouput Metered? Source
Hendersonville WTP 12.0000 Yes Yes Bradley Creek, North Fork, Mills River, French Br.
Did average daily water production exceed 80% of approved plant capacity for five consecutive days during 2024?  No
     If yes, was any water conservation implemented?  No
Did average daily water production exceed 90% of approved plant capacity for five consecutive days during 2024?  No
     If yes, was any water conservation implemented?  No
Are peak day demands expected to exceed the water treatment plant capacity in the next 10 years?  Yes

Treatment facility has been permitted for expansion from 12 mgd to 15 mgd. Project is expected to be completed by end of 2025.

4. Wastewater Information

Monthly Discharges
Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)
Jan 4.2485 May 3.3794 Sep 2.6025
Feb 2.7565 Jun 2.6110 Oct 1.3961
Mar 3.8284 Jul 3.3491 Nov 22.8820
Apr 2.9008 Aug 3.0273 Dec 3.6480

How many sewer connections does this system have?   14,342
How many water service connections with septic systems does this system have?   17,289
Are there plans to build or expand wastewater treatment facilities in the next 10 years?   Yes

Hurricane Helene (Sept 27th) caused significant damages to the WWTP, which is reflected in the low treatment flow for the month of October.

Hendersonville has a facility improvements and expansion project (4.8 mgd to 6.0 mgd) planned in its capital improvement plan within the next 10 years

Avg Monthly includes wastewater from the WWTP and wastewater from the WTP.

Wastewater Permits
Permit Number Type Permitted Capacity
(MGD)		 Design Capacity
(MGD)		 Average Annual
Daily Discharge
(MGD)		 Maximum Day Discharge
(MGD)		 Receiving Stream Receiving Basin
NC0025534 WWTP 4.8000 4.8000 2.9340 9.6000 Mud Creek French Broad River (05-2)
NC0042277 WTP 12.0000 12.0000 0.1160 0.5570 Brandy Branch French Broad River (05-2)

5. Planning

Projections
  2024 2030 2040 2050 2060 2070
Year-Round Population 80,000 90,000 113,000 134,544 155,810 177,075
Seasonal Population 0 0 0 0 0 0
 
Residential 2.9570 3.8300 4.3400 4.8400 5.3500 5.8500
Commercial 1.9510 2.5400 2.8800 3.2100 3.5400 3.8800
Industrial 0.4160 0.6000 0.6800 0.7500 0.8300 0.9100
Institutional 0.4160 0.1200 0.1400 0.1500 0.1700 0.1800
System Process 0.0519 0.2200 0.2500 0.2800 0.3100 0.3400
Unaccounted-for 1.8492 2.5300 2.8700 3.2000 3.5400 3.8700
Future Supply Sources
Source Name PWSID Source Type Additional Supply Year Online Year Offline Type
French Broad River 01-45-010 Surface 15.0000 2025 Regular

The French Broad River Water Intake began construction in 2022. The intake was damaged by Hurricane Helene but is expected to be operational by Fall 2025.

Demand v/s Percent of Supply
  2024 2030 2040 2050 2060 2070
Surface Water Supply 16.5000 16.5000 16.5000 16.5000 16.5000 16.5000
Ground Water Supply 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Purchases 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Supplies 15.0000 15.0000 15.0000 15.0000 15.0000
Total Available Supply (MGD) 16.5000 31.5000 31.5000 31.5000 31.5000 31.5000
Service Area Demand 7.6411 9.8400 11.1600 12.4300 13.7400 15.0300
Sales 0.1286 0.2000 0.2000 0.2000 0.2000 0.2000
Future Sales 0.0000 0.0000 0.0000 0.0000 0.0000
Total Demand (MGD) 7.7697 10.0400 11.3600 12.6300 13.9400 15.2300
Demand as Percent of Supply 47% 32% 36% 40% 44% 48%

The purpose of the above chart is to show a general indication of how the long-term per capita water demand changes over time. The per capita water demand may actually be different than indicated due to seasonal populations and the accuracy of data submitted. Water systems that have calculated long-term per capita water demand based on a methodology that produces different results may submit their information in the notes field.

Your long-term water demand is 37 gallons per capita per day. What demand management practices do you plan to implement to reduce the per capita water demand (i.e. conduct regular water audits, implement a plumbing retrofit program, employ practices such as rainwater harvesting or reclaimed water)? If these practices are covered elsewhere in your plan, indicate where the practices are discussed here.     Hendersonville currently has a city sponsored rain barrel program for our water customers. The program allows customers to get a rain barrel at a discounted rate to promote using rainwater for irrigation, and other non potable uses such as car washing. Hendersonville plans to continue offering this program.

The city also promotes water conservation through an outreach education program. The program participates in EPA Water Sense programs to promote education around conserving water.

Additionally the city offers serval rebates to customers to promote water efficiency, and water conservation. Currently Hendersonville offers rebates for ultra efficient toilets, washing machines, dishwashers, customer side shut off valves, and smart irrigation controllers.

The City also partners with AquaHawk, a leak detection program to help customers find and ID when they are having a leak. The city also offers a leak adjustment program to promote fixing leaks. The city also offers a rebate program for selected water conserving appliances (ie smart irrigation controllers, and customer side shut off valves)

Are there other demand management practices you will implement to reduce your future supply needs?   Plan to make the French Broad River water intake operational in 2025 and will complete a permitted expansion to the water treatment facility to 15 mgd.

What supplies other than the ones listed in future supplies are being considered to meet your future supply needs?   

How does the water system intend to implement the demand management and supply planning components above?   

Additional Information

Has this system participated in regional water supply or water use planning?  No

What major water supply reports or studies were used for planning?  The City updated it's Water Distribution Master Plan in 2024. Generally the Plan projects future demands and identifies capital improvements to eliminate low pressures, remedy deficient fire flows, and supply future water demants.

Please describe any other needs or issues regarding your water supply sources, any water system deficiencies or needed improvements (storage, treatment, etc.) or your ability to meet present and future water needs. Include both quantity and quality considerations, as well as financial, technical, managerial, permitting, and compliance issues:   

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.