Hot Springs

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.

1. System Information

Contact Information

Provisional

Water System Name: Hot Springs   PWSID: 01-58-020
Mailing Address:PO Box 218
Hot Springs, NC 28743		Ownership:Municipality
 
Contact Person:Justin WoodTitle:Back Up ORC
Phone:828-206-5355Cell/Mobile:--
 
Secondary Contact:Jordan Jackson Phone:336-596-3805
Mailing Address:
, 		Cell/Mobile:--
Distribution System
Line Type Size Range (Inches) Estimated % of lines
Galvanized Iron 3/4-2 45.00 %
Polyvinyl Chloride 3/4-8 55.00 %
What are the estimated total miles of distribution system lines?   25 Miles
How many feet of distribution lines were replaced during 2024?   125 Feet
How many feet of new water mains were added during 2024?   0 Feet
How many meters were replaced in 2024?   15
How old are the oldest meters in this system?   21 Year(s)
How many meters for outdoor water use, such as irrigation, are not billed for sewer services?   0
What is this system's finished water storage capacity?   0.7000 Million Gallons
Has water pressure been inadequate in any part of the system since last update? Line breaks that were repaired quickly should not be included.   No

Town has 2 storage tanks. One is 0.5 MG and the other is 0.2 MG. Hurricane Helene devastated the area, but the water system held up well. Wells were at a high elevation to not be under water. Generator was utilized for power outage.

Programs
Does this system have a program to work or flush hydrants?   Yes, As Needed
Does this system have a valve exercise program?   Yes, Quarterly
Does this system have a cross-connection program?   Yes
Does this system have a program to replace meters?   Yes
Does this system have a plumbing retrofit program?   No
Does this system have an active water conservation public education program?   No
Does this system have a leak detection program?   Yes

Fix leaks as discovered. If leak is not discovered we call NCRWA to locate it.

Water Conservation
What type of rate structure is used?   Increasing Block
How much reclaimed water does this system use?   0.0000 MGD   For how many connections?   0
Does this system have an interconnection with another system capable of providing water in an emergency?   No

2. Water Use Information

Service Area
Sub-Basin(s)% of Service Population
French Broad River (05-2)100 %
County(s)% of Service Population
Madison100 %
What was the year-round population served in 2024?   650
What was the seasonal population and months served in 2024? (if applicable)   1,500 ( Apr May Jun Jul Aug Sep Oct )
Has this system acquired another system since last report?   No
Water Use by Type
Type of Use Metered
Connections		 Metered
Average Use (MGD)		 Non-Metered
Connections		 Non-Metered
Estimated Use (MGD)
Residential 326 0.0983 0 0.0000
Commercial 32 0.0180 0 0.0000
Industrial 0 0.0000 0 0.0000
Institutional 1 0.0009 0 0.0000

How much water was used for system processes (backwash, line cleaning, flushing, etc.)?   0.0002 MGD

This data seems very questionable. All hard copy records were destroyed by Hurricane Helene. Customer numbers vary greatly from the 2023 numbers and consumption does too. Billing is done every 2 months which makes it a slower process for the billing software to get good data. Additionally, The Hurricane's impact meant that many months did not have meter readings.

3. Water Supply Sources

Monthly Withdrawals & Purchases
Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)
Jan 0.1400 0.1600 May 0.1380 Sep 0.1260
Feb 0.0250 0.1190 Jun 0.1830 Oct 0.0950
Mar 0.0000 Jul 0.1790 Nov 0.1660
Apr 0.1760 0.2480 Aug 0.1610 Dec 0.2000

Meter was replaced in Feb/March 2024. Contract operator also changed in March 2024. March 2024 MOR is unreadable.

Ground Water Sources
Name or Number Average Daily Withdrawal (MGD) Max Day Withdrawal (MGD) 12-Hour Supply
(MGD)		 CUA Reduction Year Offline Use Type
MGD Days Used
01 0.1850 365 0.185 0.2300 Regular
02 0.0925 52 0.200 0.0650 Regular
Ground Water Sources (continued)
Name or Number Well Depth (Feet) Casing Depth
(Feet)		 Screen Depth (Feet) Well Diameter (Inches) Pump Intake Depth (Feet) Metered?
Top Bottom
01 200 150 0 0 6 120 Yes
02 150 100 0 0 4 120 Yes
Are ground water levels monitored?   No, As Needed
Does this system have a wellhead protection program?   No
Water Treatment Plants
Plant Name Permitted Capacity
(MGD)		 Is Raw Water Metered? Is Finished Water Ouput Metered? Source
Town of Hot Springs 0.2500 Yes Yes well# 1 and 2
Did average daily water production exceed 80% of approved plant capacity for five consecutive days during 2024?  No
     If yes, was any water conservation implemented?  No
Did average daily water production exceed 90% of approved plant capacity for five consecutive days during 2024?  No
     If yes, was any water conservation implemented?  No
Are peak day demands expected to exceed the water treatment plant capacity in the next 10 years?  No

4. Wastewater Information

Monthly Discharges
Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)
Jan 0.1020 May 0.5960 Sep 0.2770
Feb 0.0930 Jun 0.2280 Oct 0.1090
Mar 0.1720 Jul 0.0620 Nov 0.0810
Apr 0.2490 Aug 0.2270 Dec 0.0860

How many sewer connections does this system have?   304
How many water service connections with septic systems does this system have?   75
Are there plans to build or expand wastewater treatment facilities in the next 10 years?   Yes

Hot Springs just received confirmation for funding for new WWTP. Its permitted capacity will be 1.75MG. Until the new plant is constructed, They will operate with 2 package plants (each is .75 MG capacity), they should be in operation first half of 2025. New effluent metering will be a great part of these projects.

Wastewater Permits
Permit Number Type Permitted Capacity
(MGD)		 Design Capacity
(MGD)		 Average Annual
Daily Discharge
(MGD)		 Maximum Day Discharge
(MGD)		 Receiving Stream Receiving Basin
NC0025836 WWTP 0.8000 0.8000 0.1900 1.0000 French Broad French Broad River (05-2)
NC0049620 WWTP 0.0100 0.0100 0.0010 0.0020 French Broad French Broad River (05-2)

NC0049620 is sand filter and treats ww from 40 Housing Authority units. Hurricane Helene destroyed it and it was replaced March 2025.
NC0025836 is the main WWTP for Hot Springs. Hurricane Helene damaged the plant significantly. The town is working hard to get temporary package plants in place in the next couple of months.

5. Planning

Projections
  2024 2030 2040 2050 2060 2070
Year-Round Population 650 650 650 650 650 650
Seasonal Population 1,500 1,600 1,700 1,800 1,900 2,000
 
Residential 0.0983 0.1100 0.1100 0.1100 0.1100 0.1100
Commercial 0.0180 0.0500 0.0600 0.0700 0.0800 0.0900
Industrial 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Institutional 0.0009 0.0010 0.0010 0.0010 0.0010 0.0010
System Process 0.0002 0.0002 0.0002 0.0002 0.0002 0.0002
Unaccounted-for 0.0802 0.1101 0.1170 0.1238 0.1306 0.1374

Billing is done on 2 month cycle. Meter readings in 2025 will be the first since the hurricane hit. As system continues to use billing software, the town will have a better idea of water that is produced vs. sold.
Vacation homes in Hot Springs are classified as a business.

Future Water Sales
Purchaser PWSID Contract Pipe Size(s) (Inches) Use Type
MGD Year Begin Year End
Fairview Water Assoc 01-58-025 0.0000 2025 Regular

The County is working to put in an interconnection. I am unaware of the volume of water the system will use, so I put 0.

Demand v/s Percent of Supply
  2024 2030 2040 2050 2060 2070
Surface Water Supply 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Ground Water Supply 0.2950 0.2950 0.2950 0.2950 0.2950 0.2950
Purchases 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Supplies 0.0000 0.0000 0.0000 0.0000 0.0000
Total Available Supply (MGD) 0.2950 0.2950 0.2950 0.2950 0.2950 0.2950
Service Area Demand 0.1976 0.2713 0.2882 0.3050 0.3218 0.3386
Sales 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Sales 0.0000 0.0000 0.0000 0.0000 0.0000
Total Demand (MGD) 0.1976 0.2713 0.2882 0.3050 0.3218 0.3386
Demand as Percent of Supply 67% 92% 98% 103% 109% 115%

The purpose of the above chart is to show a general indication of how the long-term per capita water demand changes over time. The per capita water demand may actually be different than indicated due to seasonal populations and the accuracy of data submitted. Water systems that have calculated long-term per capita water demand based on a methodology that produces different results may submit their information in the notes field.

Your long-term water demand is 151 gallons per capita per day. What demand management practices do you plan to implement to reduce the per capita water demand (i.e. conduct regular water audits, implement a plumbing retrofit program, employ practices such as rainwater harvesting or reclaimed water)? If these practices are covered elsewhere in your plan, indicate where the practices are discussed here.    At this time, the billing software data does not seem accurate, therefore all calculations in this worksheet are not trustworthy. As the system recovers from the impacts of Hurricane Helene, the system will have better data.
Additionally the system is training up a town employee to become certified to operate the water system. When the operator is certified, the town should have better understanding of the operation of their water system.

Are there other demand management practices you will implement to reduce your future supply needs?   

What supplies other than the ones listed in future supplies are being considered to meet your future supply needs?   At this time, Hot Springs has 2 wells and provides the majority of the water system demand with well 001. If demand increases, the town can use well 002 more.

How does the water system intend to implement the demand management and supply planning components above?   

Additional Information

Has this system participated in regional water supply or water use planning?  No

What major water supply reports or studies were used for planning?  

Please describe any other needs or issues regarding your water supply sources, any water system deficiencies or needed improvements (storage, treatment, etc.) or your ability to meet present and future water needs. Include both quantity and quality considerations, as well as financial, technical, managerial, permitting, and compliance issues:   

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.