Sugar Mountain

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.

1. System Information

Contact Information

Complete

Water System Name: Sugar Mountain   PWSID: 01-06-107
Mailing Address:PO Box 240908
Charlotte, NC 28224		Ownership:Business
 
Contact Person:Harshna PatelTitle:Water Quality Coordinator
Phone:704-608-4974Cell/Mobile:--
Distribution System
Line Type Size Range (Inches) Estimated % of lines
Ductile Iron 4-16 94.00 %
Polyvinyl Chloride 2-6 6.00 %
What are the estimated total miles of distribution system lines?   21 Miles
How many feet of distribution lines were replaced during 2025?   0 Feet
How many feet of new water mains were added during 2025?   0 Feet
How many meters were replaced in 2025?   20
How old are the oldest meters in this system?   6 Year(s)
How many meters for outdoor water use, such as irrigation, are not billed for sewer services?   7
What is this system's finished water storage capacity?   0.6020 Million Gallons
Has water pressure been inadequate in any part of the system since last update? Line breaks that were repaired quickly should not be included.   Yes

revised estimated water lines.

Programs
Does this system have a program to work or flush hydrants?   Yes, Annually
Does this system have a valve exercise program?   Yes, Annually
Does this system have a cross-connection program?   Yes
Does this system have a program to replace meters?   Yes
Does this system have a plumbing retrofit program?   No
Does this system have an active water conservation public education program?   Yes
Does this system have a leak detection program?   Yes

The company's water accountability program tracks pumpage, known water loss (from system processes, identified leaks, etc.) and water sold to determine monthly unaccounted for water loss. The installed AMR meters data helps to monitor and analyze usage, troubleshoot issues like leaks in timely manner. This assist in decreasing of non-revenue water.

Our company website provides resources on water conservation and guides on reading water meters and detecting leaks. Water Efficiency Rebate Program is also promoted via our website to help customers offset the cost of installing high-efficiency appliances. Additionally Annual Consumer Confidence Report includes tips on reducing nonessential water use and promoting water conservation.

Water Conservation
What type of rate structure is used?   Uniform
How much reclaimed water does this system use?   0.0000 MGD   For how many connections?   0
Does this system have an interconnection with another system capable of providing water in an emergency?   No

Banner Elk's water line is approximately 3 miles away and at a substantially lower elevation, making it difficult to achieve the water pressure
necessary to serve Sugar Mountain.
Ski Country water system is closest to the system for emergency circumstances.

2. Water Use Information

Service Area
Sub-Basin(s)% of Service Population
Watauga River (16-1)100 %
County(s)% of Service Population
Avery100 %
What was the year-round population served in 2025?   3,143
Has this system acquired another system since last report?   No

Sugar Mountain is a winter ski resort with approximately 20% of the residents living there year round. Based on the winter usage, the highest influx of
customers occurs Nov/Dec to March. However, because all customers are charged at least a base charge each month of the year, it is difficult to
calculate a seasonal population. Population is based on the water connections (less irrigation) multiplied by 2.24 which is the average persons per household in Avery County per the US Census Bureau for 2020-2024.

Water Use by Type
Type of Use Metered
Connections		 Metered
Average Use (MGD)		 Non-Metered
Connections		 Non-Metered
Estimated Use (MGD)
Residential 1,313 0.0715 0 0.0000
Commercial 97 0.0464 0 0.0000
Industrial 0 0.0000 0 0.0000
Institutional 0 0.0000 0 0.0000

How much water was used for system processes (backwash, line cleaning, flushing, etc.)?   0.0116 MGD

3. Water Supply Sources

Monthly Withdrawals & Purchases
Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)		 Average Daily
Use (MGD)		 Max Day
Use (MGD)
Jan 0.3056 0.3807 May 0.1616 0.1846 Sep 0.1633 0.2004
Feb 0.3062 0.3461 Jun 0.1896 0.2344 Oct 0.1736 0.2241
Mar 0.1961 0.3081 Jul 0.2115 0.2874 Nov 0.1602 0.2149
Apr 0.1635 0.1990 Aug 0.1792 0.2060 Dec 0.2236 0.3299

Ground Water Sources
Name or Number Average Daily Withdrawal (MGD) Max Day Withdrawal (MGD) 12-Hour Supply
(MGD)		 CUA Reduction Year Offline Use Type
MGD Days Used
01 0.0136 319 0.0324 0.0936 Regular
02 0.0048 365 0.0088 0.0245 Regular
03 0.0096 346 0.0204 0.0202 Regular
04 0.0152 363 0.0376 0.0382 Regular
05 0.0134 355 0.0285 0.0245 Regular
06 0.0000 0 0 0.0403 Emergency
07 0.0035 362 0.0104 0.0238 Regular
08 0.0027 362 0.00784 0.0180 Regular
09 0.0250 356 0.0295 0.0403 Regular
10 0.0076 347 0.0416 0.0864 Regular
11 0.0032 353 0.0179 0.0317 Regular
12 0.0060 357 0.0166 0.0245 Regular
13 0.0068 357 0.0198 0.0223 Regular
14 0.0118 359 0.0679 0.0900 Regular
16 0.0094 364 0.0244 0.0338 Regular
17 0.0123 364 0.0285 0.0310 Regular
18 0.0103 360 0.0301 0.0202 Regular
19 0.0123 365 0.0348 0.0353 Regular
19A 0.0125 365 0.0361 0.0410 Regular
20 0.0154 365 0.0366 0.0792 Regular
21 0.0039 341 0.0107 0.0194 Regular
22 0.0082 341 0.0254 0.0331 Regular
23 0.0000 0 0 0.0295 Emergency
24 0.0000 0 0 0.0900 2023 Regular
Ground Water Sources (continued)
Name or Number Well Depth (Feet) Casing Depth
(Feet)		 Screen Depth (Feet) Well Diameter (Inches) Pump Intake Depth (Feet) Metered?
Top Bottom
01 260 40 6 178 Yes
02 300 55 6 273 Yes
03 215 60 6 197 Yes
04 205 59 6 197 Yes
05 240 6 147 Yes
06 300 6 273 Yes
07 320 41 6 315 Yes
08 250 20 6 230 Yes
09 275 6 236 Yes
10 500 6 483 Yes
11 600 82 6 315 Yes
12 500 51 6 336 Yes
13 500 6 232 Yes
14 400 78 6 378 Yes
16 600 29 504 Yes
17 600 49 6 531 Yes
18 400 48 6 357 Yes
19 600 6 478 Yes
19A 900 8 315 Yes
20 600 6 252 Yes
21 600 90 6 420 Yes
22 600 60 6 420 Yes
23 800 50 8 498 Yes
24 1080 82 8 777 Yes
Are ground water levels monitored?   Yes, As Needed
Does this system have a wellhead protection program?   Yes

4. Wastewater Information

Monthly Discharges
Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)		 Average Daily
Discharge (MGD)
Jan 0.3175 May 0.3285 Sep 0.2614
Feb 0.3889 Jun 0.2820 Oct 0.2764
Mar 0.3244 Jul 0.3026 Nov 0.2497
Apr 0.2765 Aug 0.2855 Dec 0.3023

How many sewer connections does this system have?   1,126
How many water service connections with septic systems does this system have?   287
Are there plans to build or expand wastewater treatment facilities in the next 10 years?   No
Wastewater Permits
Permit Number Type Permitted Capacity
(MGD)		 Design Capacity
(MGD)		 Average Annual
Daily Discharge
(MGD)		 Maximum Day Discharge
(MGD)		 Receiving Stream Receiving Basin
NC0022900 WWTP 1.0000 0.5000 0.2996 1.6840 Flattop Creek Watauga River (16-1)

5. Planning

Projections
  2025 2030 2040 2050 2060 2070
Year-Round Population 3,143 3,162 3,181 3,200 3,219 3,239
Seasonal Population 0 0 0 0 0 0
 
Residential 0.0715 0.0719 0.0723 0.0728 0.0732 0.0737
Commercial 0.0464 0.0465 0.0466 0.0467 0.0468 0.0469
Industrial 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Institutional 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
System Process 0.0116 0.0116 0.0116 0.0116 0.0116 0.0116
Unaccounted-for 0.0727 0.0736 0.0742 0.0749 0.0756 0.0763
Demand v/s Percent of Supply
  2025 2030 2040 2050 2060 2070
Surface Water Supply 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Ground Water Supply 0.9210 0.8310 0.8310 0.8310 0.8310 0.8310
Purchases 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Supplies 0.0000 0.0000 0.0000 0.0000 0.0000
Total Available Supply (MGD) 0.9210 0.8310 0.8310 0.8310 0.8310 0.8310
Service Area Demand 0.2022 0.2036 0.2047 0.2060 0.2072 0.2085
Sales 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000
Future Sales 0.0000 0.0000 0.0000 0.0000 0.0000
Total Demand (MGD) 0.2022 0.2036 0.2047 0.2060 0.2072 0.2085
Demand as Percent of Supply 22% 25% 25% 25% 25% 25%

The purpose of the above chart is to show a general indication of how the long-term per capita water demand changes over time. The per capita water demand may actually be different than indicated due to seasonal populations and the accuracy of data submitted. Water systems that have calculated long-term per capita water demand based on a methodology that produces different results may submit their information in the notes field.

Your long-term water demand is 23 gallons per capita per day. What demand management practices do you plan to implement to reduce the per capita water demand (i.e. conduct regular water audits, implement a plumbing retrofit program, employ practices such as rainwater harvesting or reclaimed water)? If these practices are covered elsewhere in your plan, indicate where the practices are discussed here.    No Changes

Are there other demand management practices you will implement to reduce your future supply needs?   We continue to use the annual Consumer Confidence Report and our website to promote water conservation and Water Efficiency Rebate
Program. AMR meters installed helps in troubleshooting non-revenue issues. We will do leak studies as needed to help with unaccounted water.

What supplies other than the ones listed in future supplies are being considered to meet your future supply needs?   We will evaluate current and historical water usage patterns and seek future well sites to develop for demand increase in the system.

How does the water system intend to implement the demand management and supply planning components above?   We would pursue engineering design and state approval for any changes to our water supply

Additional Information

Has this system participated in regional water supply or water use planning?  No

What major water supply reports or studies were used for planning?  

Please describe any other needs or issues regarding your water supply sources, any water system deficiencies or needed improvements (storage, treatment, etc.) or your ability to meet present and future water needs. Include both quantity and quality considerations, as well as financial, technical, managerial, permitting, and compliance issues:   

The Division of Water Resources (DWR) provides the data contained within this Local Water Supply Plan (LWSP) as a courtesy and service to our customers. DWR staff does not field verify data. Neither DWR, nor any other party involved in the preparation of this LWSP attests that the data is completely free of errors and omissions. Furthermore, data users are cautioned that LWSPs labeled PROVISIONAL have yet to be reviewed by DWR staff. Subsequent review may result in significant revision. Questions regarding the accuracy or limitations of usage of this data should be directed to the water system and/or DWR.