Asheville

1. System Information

Contact Information

Distribution System

Programs

Water Conservation

2. Water Use Information

Service Area

Water Use by Type

How much water was used for system processes (backwash, line cleaning, flushing, etc.)?   0.7650 MGD

Water Sales

3. Water Supply Sources

Monthly Withdrawals & Purchases

Surface Water Sources

* Qualifier: C=Contract Amount, SY20=20-year Safe Yield, SY50=50-year Safe Yield, F=20% of 7Q10 or other instream flow requirement, CUA=Capacity Use Area Permit

Surface Water Sources (continued)

Water Purchases From Other Systems

Water Treatment Plants

4. Wastewater Information

Monthly Discharges

Wastewater Permits

Wastewater Interconnections

5. Planning

Projections

Demand v/s Percent of Supply

The purpose of the above chart is to show a general indication of how the long-term per capita water demand changes over time. The per capita water demand may actually be different than indicated due to seasonal populations and the accuracy of data submitted. Water systems that have calculated long-term per capita water demand based on a methodology that produces different results may submit their information in the notes field.

Your long-term water demand is 51 gallons per capita per day. What demand management practices do you plan to implement to reduce the per capita water demand (i.e. conduct regular water audits, implement a plumbing retrofit program, employ practices such as rainwater harvesting or reclaimed water)? If these practices are covered elsewhere in your plan, indicate where the practices are discussed here.    No Changes

Are there other demand management practices you will implement to reduce your future supply needs?   Asheville has implemented the following practices that could reduce per capita demand.
1) Meter Replacement Program
2) Water Conservation Public Education Program
3) Leak Detection Program
4) Non-Revenue Water Program

What supplies other than the ones listed in future supplies are being considered to meet your future supply needs?   None are being considered at this time.

How does the water system intend to implement the demand management and supply planning components above?   1) Meter Replacement Program: The AMI replacements were completed in early 2026. This will increase accurate meter reads and help pinpoint customer leaks faster than before. Meter Techs will also be testing meters at a 2% rate and replacing as necessary.
2) Water Conservation Public Educations Program: Water Production Staff, the Water Resources ISO Coordinator and River Keeper give tours at the water treatment facilities to various education groups each year. The department also partners with Land-of-Sky Regional Council Waste Reduction Partners annually for $15,000 to conduct commercial water audits and to provide assistance to area schools & businesses interested in pursuing student water education programs.
3) Leak Detection Program: The program consists of two (2) Utility System Mappers, who do so on as-needed basis. The DigiCorr leak detection system by Flow Metrix, Inc. is the type of leak detection equipment used. The DigiCorr Pro mapping and database software is used in conjunction with the equipment.
4) Non-Revenue Water Program: The department continues to contract with Cavanaugh & Associates to track non-revenue water. Water loss has been reduced approximately 19%.

Additional Information

Has this system participated in regional water supply or water use planning?  Yes, The department is currently under contract with Hazen and Sawyer to update the Water System Master Plan to project area growth and system expansion needed. The department continues to contract industry experts Cavanaugh & Associates to assist in a systematic program to reduce non-revenue water.

What major water supply reports or studies were used for planning?  2019 Water System Master Plan Update, 2023 Water Cost of Service Rates & Financial Plan; AWWA Water Audit and Drought Model.

Please describe any other needs or issues regarding your water supply sources, any water system deficiencies or needed improvements (storage, treatment, etc.) or your ability to meet present and future water needs. Include both quantity and quality considerations, as well as financial, technical, managerial, permitting, and compliance issues:   The 27 year old Mills River Water Treatment Facility is currently in phase 2 of construction to expand the plant's treatment capacity. At the completion of phase 2 the facility will have a second off-stream raw water storage reservoir, a third waste lagoon, an additional 1 MG clearwell, additional intake pump & replacing older pumps, new finished water pumps, new drives for all the pumps, addition of I-Beam trains in transfer pump and intake buildings to aid in future maintenance of motors, new chemical tanks for all bulk chemicals, new chemical injections pumps, new rapid mixers, flocculators and associated drivers, new filter consoles, and update to SCADA integration and controls. The cost of the project is approximately $24M and is currently at 1/3 completed. Phase 2 is on track to be completed by the end of 2027. Funding applications for the phase 3 of the Mills River Treatment Facility expansion and to retrofit the North Fork and William DeBruhl WTPs to move from direct filtration to conventional water treatment have been submitted.